Every Serene order is packed by hand and sent with care. Here’s what to expect.
We deliver island-wide across Sri Lanka via Koombiyo Delivery. Orders are processed within 1 to 3 working days after confirmation, and delivery takes an additional 2 to 5 working days after dispatch depending on your location. Delivery fees are calculated at checkout in LKR, and tracking details will be sent to you once your order has been dispatched.

1. Processing
Bank transfer orders are confirmed once your payment is verified, and cash on delivery orders once we’ve confirmed your details. We pack and dispatch Monday to Saturday, excluding public holidays. During launches and busy periods, processing may take a little longer. Handmade crochet items may need an extra day or two. We’ll let you know if it does.

2. Delivery
Delivery times are estimates and may be affected by courier delays, weather, or public holidays. Outstation and remote areas can take a day or two longer. Please make sure your address and phone number are correct, as the courier will call you on delivery.

3. Failed deliveries
If the courier can’t reach you after several attempts, the parcel may be returned to us. We’ll contact you to arrange redelivery, and an additional delivery fee may apply.

4. Wrong address
Please double-check your details at checkout. If you spot a mistake, message us straight away. Once an order has been dispatched, we can’t change the address.

5. Damaged or missing parcels
If your parcel arrives damaged or doesn’t arrive at all, message us within 2 days of the expected delivery date and we’ll sort it out with the courier. See our Refund & Return Policy for more.

6. International shipping
We currently deliver within Sri Lanka only. International shipping may come in the future, so keep an eye on our Instagram.

Need help with your delivery? contact us.