Last updated: 29 October 2026

We want you to love what you ordered. Because we’re a small brand making small drops, our policy is simple and fair. Please read it before you buy.

1. Exchanges for size
If your tee or scrunchie doesn’t fit, we’ll happily exchange it for another size, subject to stock. Message us within 2 days of receiving your order. The item must be unworn, unwashed, and have its tags attached. Size exchanges are at your cost, so you’ll need to cover the courier charges.

2. Damaged, defective or wrong items
If your order arrives damaged, has a printing or stitching fault, or isn’t what you ordered, message us within 2 days of delivery with clear photos of the item and the packaging. We’ll send a replacement or issue a full refund, including delivery costs, whichever you prefer. If the item has sold out, we’ll refund you.

3. Change of mind
As every piece is made in limited quantities, we’re unable to exchange or refund for change of mind, including a change of colour or design. This applies to tees, scrunchies and crochet bookmarks. If a size doesn’t fit, we’re happy to help with a size exchange instead.
Items that can’t be returned or exchanged:
Items that have been worn, washed, altered or damaged after delivery
Items without their original tags
Sale or final-sale items, unless faulty

4. How to start a return or exchange
Message us on WhatsApp, Instagram, Facebook or TikT ok, or email sereneintentionalwear@gmail.com, with your name, order number and a short note about the issue.
We’ll reply within 1 to 2 days with the next steps. Send the item back in its original condition and packaging. For size exchanges, you cover the courier charges. If the item is damaged or wrong, we cover them. Once we receive and check the item, we’ll send your replacement or process your refund.

5. Refunds
Approved refunds are sent by bank transfer within 5 to 7 working days of us receiving the returned item. We’ll ask for your bank account details to send the refund.

6. Cancelling an order

You can cancel before your order has been packed or dispatched. Message us as soon as possible and we’ll sort it out. Once an order has shipped, it can’t be cancelled, but you’re welcome to follow the exchange process above.

Questions? Just contact us. We’re happy to help.