Last updated: 29 October 2026

Your privacy matters to us. This policy explains what information Serene collects, why we collect it, and how we look after it. By using our website or placing an order, you agree to the practices described here.

1. Information we collect
Order details: your name, delivery address, phone number and email address, so we can process and deliver your order.
Messages: anything you send us through our website, email, WhatsApp, Instagram, Facebook or TikT ok, so we can help you.
Website usage: basic, non-identifying information such as pages visited and device type, collected through standard website tools and cookies. We never ask for card details. Payments are made by bank transfer or cash on delivery, and we only keep the transfer details needed to confirm your payment.

2. How we use your information

To confirm, pack and deliver your orders
To reply to your questions and handle exchanges or returns
To send order updates
To send news about new drops, only if you’ve chosen to hear from us
To improve our website and products

3. Sharing your information

We never sell your personal information. We only share what’s needed to get your order to you, such as your name, address and phone number with our courier, Koombiyo Delivery. We may also share information if the law requires it.

4. Cookies
Our website uses cookies to keep your cart working and to understand how people use the site. You can turn cookies off in your browser settings, though some parts of the site may not work properly without them.

5. How long we keep your information
We keep order information for as long as we need it to fulfill your order, handle returns, and meet our legal and accounting obligations. After that, we delete it or anonymise it.

6. Your choices
You can ask us at any time to see the information we hold about you, correct it, or delete it. You can also unsubscribe from marketing messages whenever you like. Just message us and we’ll take care of it.

7. Security
We take reasonable steps to protect your information. No method of online storage or transfer is 100% secure, but we do our best to keep your data safe.

8. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date at the top.

9. Contact us
Questions about your privacy?contact us.